Performance Indicators for Australian Artificial Limb Services    12 April 2000

Quality Indicators
Outputs

Preamble
As part of a quality improvement process, all health care service providers must be able to provide relevant indicators which reflect the consumption and use of its outputs, the relative quality of those outputs and essential epidemiological data on its client base.
These indicators should be reliable, current, readily available and comparable between jurisdictions.

Quality Indicators

Completion Time Data
Reports which reflect the time to provide a prescribed prosthetic service broken down in identifiable sectors.  Further separation by service provider and prosthesis type should be available.  Ongoing monitoring of these periods is to be carried out to identify trends and improvement opportunities.

Replacement Time (Useful Life of a Prosthesis)

Period of time between acquittal of a prosthesis and acquittal of its replacement, further subdivided by prosthesis code and by prosthetic service provider.

Repair Frequency

Frequency of Major and Minor repairs to selected prosthesis further sorted by PSP.

Outstanding Work

Report of prescribed services which are not completed within a predefined period to initiate follow-up with prosthetic service provider.  Appropriate report to identify ALS approval process delays.

Outputs

Service Outputs

Reports by period based on acquittal date indicating count of services provided sorted by type and also by prosthetic service supplier.

Cost of services

Average cost of services by period.  Individual and summary report for prosthesis by code.  Reports by prosthetic service provider.

Clinic Attendance

Count of appointments by clinic by date and by reason.
 

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